Faq
Welcome to Zyphira’s FAQ section, where we answer our customers’ most frequently asked questions in detail.
We are here to guide your elegant and enjoyable shopping experience with Zyphira.
Shopping with Zyphira
To create an account, click on the “My Account” link located below in the footer. Follow the simple steps to enter your details and embark on a great shopping journey with Zyphira.
We accept a variety of payment methods, including Bank Deposit, Cash on Delivery, PayPal and Credit/Debit card, ensuring secure and smooth transactions every time.
When completing your purchase, enter the promo code in the corresponding field and click “Apply” to take advantage of the corresponding discount.
Absolutely. Log in to your account to update your personal information, change your password, or modify your address book at any time.
Our Products
Zyphira is committed to quality and sustainability. We source our fabrics and linens from the world’s best suppliers, renowned for their ethical practices.
Yes, we offer a warranty period for our products, guaranteeing their quality and shelf life. The details of the warranty can be found in the details section of the product.
We conduct limited edition collections from time to time, presenting exclusive designs that echo the latest trends and eternal elegance.
Shipping and Delivery
Once your order has shipped, we will provide you with an email tracking number, allowing you to track your parcel’s journey without any issues.
Our shipping charges are determined according to the destination and weight of your order in order to provide you with the best possible service.
Yes, we cover every corner of Greece, bringing Zyphira’s luxury collection straight to your door.
Our standard delivery within Greece takes about 1-4 working days. We are committed to ensuring a fast and safe delivery for every purchase.
Returns and Exchanges
Customers have the right to return or exchange a product within 14 days of receipt, with the exception of underwear and socks, which are not exchanged for hygiene reasons, and hair extensions that are not returned once they have been cut to the desired length. The products must be in their original, pristine condition, accompanied by the retail receipt or invoice, and free from any kind of damage.
If you wish to initiate a return or exchange process, please let us know within 48 hours of receiving your order by contacting us at help@zyphira.gr or by calling us at (+30) 25410 68388, providing the necessary evidence of the problem.
If the return is due to an error on Zyphira’s part, we cover the shipping costs. In other cases, the customer is responsible for shipping costs.
After the returned products are received and are in their original condition and meet the requirements of the policy, the return will be made within 14 business days.
